Like most things in life, when it comes to reviews, the right time and the right situation are everything. Unfortunately, this is an area where business owners often struggle. So, when exactly is the right time to ask for a review? At SMS Reviews we figure this out for you and not only that, we also automate the whole customer survey process, so you do not have to worry about it.
Timing is super critical, and you must get it right. At SMS Reviews, this is how we always strike at the right time: send a message to the customer right after the service is done. API integration helps a lot in this respect, and it is a crucial part of the automation process.
Furthermore, we send the customer survey message only between 8 am and 8 pm. We never send messages out of working hours or at an awkward time. Since the frequency of sending messages to your customers is also important, we automate and control the frequency of communication with your customers.
There are lots of solutions in the market that are indiscriminately sending customers Google review links without knowing if the customer is satisfied with the service or not. At SMS Reviews, we do not want unsatisfied customers to leave negative Google reviews but at the same time, we still want you to hear about the negative feedback and act on it to reduce your Churn Rate.
But how? The magic formula is in the Net Promoter Score. Simply put, customer ratings between 0 and 8 go to a secure, non-public portal and can be analyzed on a dashboard. However, customer ratings between 9 and 10 are great and those customers will receive a message with your Google review link, where they can leave their positive review that will promote your business.
Yes, happy customers are the best marketing tool you will ever have.