The latest on strategies for customer satisfaction, acquisition, and business growth from SMS Reviews

The 3 Most Important Factors in Choosing a Customer Feedback Channel

The 3 Most Important Factors in Choosing a Customer Feedback Channel

Discover the three biggest factors you need to consider when choosing a method for gathering customer feedback + [INFOGRAPHIC]. We dive into five of the most common feedback channels, look at how each stacks up against the 3 critical factors, and include a helpful flowchart to help you decide where to invest your efforts in your business.

Perspexi Labs is now O3

Perspexi Labs is now O3

We listen to feedback too, and Perspexi Labs is now known as O3!

Announcing Custom Text Campaigns and Questions for Outreach

Announcing Custom Text Campaigns and Questions for Outreach

Stay top-of-mind and get more insights from customers now with new custom questions and auto-scheduled follow up surveys

Discover your churn rate using our new free tool

Discover your churn rate using our new free tool

What’s your business’s churn rate? 5%? 8.2%? 2.4%? Do you know how much that translates to in terms of revenue? It only takes 15 seconds using our free calculator to find out.

Know Your Number

Know Your Number

‘Who thinks they can beat me at investing $100,000?’ We take a look at the one number you may need to beat a business professor in a virtual investment challenge, which is the same number you need to know to grow your business.