QR Code Scans Can Boost Your Reviews By 300%

After each QR code scan, we text your customer automatically

We’ve all seen QR codes when we’ve been out and about, and their prevalence has increased during the corona pandemic. A QR code allows people to access information faster and can even be utilized to ask them to complete specific tasks.

At SMS Reviews, we realized that QR codes can help businesses across different industries to easily reach out to customers to get their feedback, without the need of having to register their contact information.

Many businesses have a high volume of walk-in or drive-in customers every day visiting their locations. They face an obstacle to initiate any direct engagement with their customers: they do not have access to simple contact information such as a phone number!

The QR Code replaces the need to get your customer’s phone number to send a customer satisfaction survey through an SMS.

We use QR codes in a new and unique manner to initiate the customer engagement journey and get their response to a customer satisfaction survey:

  • Customers will be able to scan the QR code using their smartphone. All they need to do is point their camera at the QR code.
  • The QR code will automatically generate an SMS on the customer phone and prompt your customer to simply click “Send”! Once they click “Send” this SMS message is send to our Outreach application.
  • The Customer Survey now starts. The Outreach software automatically sends your customer a response, which is a survey text message with a question to for instance rate your business.
  • Your customer texts back their answer and the Outreach software then processes the responses, after which you can immediately see the results.
    Your most loyal customers are then prompted to complete a online review of your business which is posted on e.g. Google Maps.