Business today is a fast-paced, high-competition world, and you need all the advantages you can get.
When customers love you and your service they become one of your most powerful assets, and Outreach is designed specifically to draw out those fans. By sending a simple survey by text message after a service, you will see response rates averaging 30%+, blowing other channels like email out of the water. Results are incredibly fast as well: 20% will respond in less than 60 seconds, and 71% within the hour. Customers will rate their experience on a simple 0 to 10 scale, and can provide an explanation for their rating as well, giving you powerful insight into your employees, your service, and your company.
And as if keeping a pulse on what your customers are thinking at this instant isn’t enough, Outreach can also boost your online reviews by 100% to 300%. When customers respond with highly favorable ratings (a 9 or 10 NPS score), they are automatically selected to leave an online review for you. This consistent funnel of happy customers to your review sites boosts your ratings and social proof, giving you a key edge in attracting new customers.
If your business is using FieldRoutes ® software, our add-on solution can be integrated instantly